Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.
Material type: TextSeries: Irwin/McGraw-Hill series in operations and decision sciencesPublication details: Boston : McGraw-Hill/Irwin, 2006.Edition: 5th edDescription: xiv, 605 p. : ill. ; 27 cm. + 1 CD-ROM (4 3/4 in.)ISBN:- 007124440-D (CD-ROM)
- CD464
No physical items for this record
Includes bibliographical references and indexes.
There are no comments on this title.
Log in to your account to post a comment.