TY  - BOOK
AU  - Owen,Tim
TI  - Success at the enquiry desk: successful enquiry answering - every time 
SN  - 1856041816 (pbk) :
AV  - Z711 .O98 1996
U1  - 025.520/ 21
PY  - 1996///
CY  - London
PB  - Library Association Publishing
KW  - Reference services (Libraries)
KW  - Great Britain
N1  - Includes index; Bibliography: p. 71-79
ER  -